AutumnGrove Cottage Earns “Caring Stars 2014” Award for Service Excellence
Praise in Consumer Reviews Puts AutumnGrove Cottage in Top 1% of Assisted Living and Memory Care Communities Nationwide
Houston, TX January 29, 2014 — AutumnGrove Cottage has been selected as a “Caring Star” of 2014, as part of an annual nationwide program honoring service excellence based on consumer ratings and reviews posted on Caring.com, the leading senior care website. In reviews from families, seniors, and others concerned about assisted living and Alzheimer’s care, AutumnGrove Cottage captured a 5-star consumer rating (the highest possible score), while also meeting other qualifying criteria for the honor.
“We are honored that we’ve received positive feedback from families about the services we offer, and we thank Caring.com for recognizing our community as a Caring Star,” said Randy Vanstory, co-founder of AutumnGrove Cottage. “We strive to provide high-quality memory care for our residents and support for our families, and this award helps validate our delivery on that promise.”
Families across the country are increasingly seeking insights provided by online reviews to help guide important senior care decisions for their loved ones. In 2013 research conducted by Caring.com, 60% of family caregivers indicated that they used the Internet when researching senior care service providers, and two-thirds of family caregivers took to the Web after noticing signs of memory loss in a loved one. A combined 94% percent find online reviews to be trustworthy and helpful to their search for senior care providers. Only a small minority (6%) tends not to believe them.
About 400 communities — the top 1% of assisted living communities nationwide — achieved this recognition.
The Caring Stars 2014 award was determined from consumer ratings and reviews posted on Caring.com between December 1, 2012, and December 1, 2013. To qualify, the community had to have received all of the following:
~Three or more reviews during the time frame, at least one of which with the highest rating of five stars
~An average overall rating (across all reviews on their listing) equaling greater than 4 stars
~No unresolved negative reviews
To help these communities stand out to families searching for senior living, a special badge is featured on their listing in Caring.com’s assisted living or Alzheimer’s care directories and search results.
“Congratulations to AutumnGrove Cottage for achieving this high praise from the residents and families they serve,” said Andy Cohen, cofounder and CEO of Caring.com. “Word-of-mouth recommendations in online reviews are consistently cited among the top considerations in the search and selection process. The Caring Stars award badge signals a history of service excellence, further helping those seeking the best assisted living or Alzheimer’s care community for their loved ones.”
AutumnGrove Cottage has 7 locations throughout the greater Houston area and 2 locations in San Antonio and can be found and reviewed on Caring.com at http://www.caring.com/local/memory-care-facilities-in-pearland-texas/autumn-grove-cottage-pearland.
About AutumnGrove Cottage
AutumnGrove Cottage is a 16 bed Alzheimer’s and dementia assisted living. AutumnGrove Cottage provides unique and individualized Alzheimer’s and dementia care. Our staff is trained in every aspect of memory care and they stay up-to-date on memory loss education. AutumnGrove Cottage is also different from the industry in terms of size and design. With only 16 residents in the cottage, and a building designed specifically for Alzheimer’s seniors, the staff has the ability to attend to each resident in a personal way. We have a 5 to 1 resident to caregiver ratio and our staff is very involved with the residents’ families as well. The cottage resembles someone’s home, with a beautiful backyard, walking paths, covered porch, home-cooked meals, and a warm atmosphere. Our residents enjoy daily activities including, music and dance, baking cookies, arts and craft, holiday parties and movie nights. The mission at AutumnGrove Cottage is to honor our residents and those who love and care for them, and we do so by providing the best possible care that boosts the residents’ independence and confidence in themselves.
AutumnGrove Cottage Highlights
~Specialized, only providing Alzheimer’s and dementia care
~One all-inclusive price (no surprises with “levels of care” fees)
~Unique, simple design for seniors with memory loss
~16 private bedrooms to promote intimate and personal care
~Assistance with all day-to-day activities
~High direct caregiver to resident ratio
~Registered Nurse available 24 hours a day
~Nutrition & hydration program designed specifically for those with memory loss
Caring.com is the leading website for family caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. Caring.com provides helpful caregiving content, online support groups, and the most comprehensive Senior Care Directory in the United States, with 50,000 consumer ratings and reviews and a toll-free senior living referral line (866-824-8174). In January 2012, Caring.com launched the annual Caring Stars award program recognizing America’s best assisted living communities based on consumer reviews, and in summer 2013 Caring.com announced the Caring Champions program to recognize and reward professional caregivers of seniors. Recently Caring.com was named an Official Honoree in the 2013 Webby Awards and is included in the Red Herring Top 100 North America, a distinction for the region’s most promising privately held technology companies. Based in San Mateo, California, Caring.com is a funded by DCM, Intel Capital, Shasta Ventures, and Split Rock Partners. Connect with Caring.com on Facebook, Twitter, Google+, Pinterest, LinkedIn, and/or YouTube.